Patient Family Relations Specialist

621

Boston, Massachusetts, United States
Base: $58,136.00 - $84,656.00/annual; bonus/equity...
Fully remote
Bachelor's degree required
3-5 years healthcare experience
Mediation and conflict resolution skills
The Patient Family Relations Specialist serves as a compassionate liaison between patients, families, and staff to resolve complaints and grievances

Job Summary

  • The Patient Family Relations Specialist serves as a compassionate liaison between patients, families, and staff to resolve complaints and grievances.
  • This role ensures adherence to DPH, CMS, and The Joint Commission regulatory standards while promoting patient rights and safety.
  • Mass General Brigham offers competitive base pay ranging from $58,136.00 to $84,656.00 annually along with comprehensive benefits.

Matching Summary

The Patient Family Relations Specialist serves as a compassionate liaison between patients, families, and staff to resolve complaints and grievances.

Salary

Base: $58,136.00 - $84,656.00/Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses included

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 3-5 years healthcare experience
  • Mediation and conflict resolution skills
  • Knowledge of CMS and Joint Commission standards
  • Strong written and verbal communication

Nice-to-have

  • Experience with data tracking systems
  • Commitment to Diversity Equity and Inclusion
  • Ability to work in complex clinical environments
  • High emotional self-regulation under pressure

Key Requirements

  • Bachelor's degree
  • 3-5 years relevant experience
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter