Base salary reflective of pyy grade range; individ...
Inbound phone call handling
Dispute filing and documentation
Regulatory compliance knowledge
The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios for Fifth Third Bank
Job Summary
The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios for Fifth Third Bank.
Analysts must actively listen to customers, perform moderate risk analysis, and ensure compliance with Uniform Commercial Code (UCC) and Regulation E and Z claims.
The position offers comprehensive benefits including physical, financial, emotional, and social well-being support as part of the Total Rewards program.
Matching Summary
The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios for Fifth Third Bank.
Salary
Base salary reflective of pay grade range; Individual salaries vary based on skillset, experience, education, and location; Comprehensive benefits included
Skills & Requirements
Must-have
Inbound phone call handling
Dispute filing and documentation
Regulatory compliance knowledge
Risk assessment capabilities
Conflict resolution skills
Nice-to-have
Private Bank client experience
Trend identification for improvements
Strong verbal communication
Proactive issue resolution
Key Requirements
One to three years of experience in Disputes, Fraud, or Banking
Associate's degree or equivalent work experience
Ability to work under pressure and meet regulatory deadlines