Data Center Customer Operations Engineer V

Equinix

Silverwater, Australia
Onsite
Customer operations engineering
Data center operations
Technical installations
Equinix is seeking a Data Center Customer Operations Engineer V for their Silverwater, Australia location. The role involves leading a team of technicians in a data center environment, focusing on customer service, operational efficiency, and technical expertise

Job Summary

  • As a Customer Operations Engineer, you will lead a team of Technicians, ensuring high-quality, consistent, and responsive customer service within the IBX data center.
  • Key responsibilities include managing work orders, coordinating customer installations, supporting cross-functional teams, and performing skilled rack and stack support.
  • This role offers an opportunity to develop leadership and technical expertise, shape functions across a cluster, and optimize processes under a supervisor's tutelage.

Matching Summary

Match Score: 85

Equinix is seeking a Data Center Customer Operations Engineer V for their Silverwater, Australia location. The role involves leading a team of technicians in a data center environment, focusing on customer service, operational efficiency, and technical expertise.

Skills & Requirements

Must-have

  • Customer Operations Engineering
  • Data Center Operations
  • Technical Installations
  • Cross-Connect Support
  • Troubleshooting Layer 1-3
  • Queue Management
  • Customer Service Delivery

Nice-to-have

  • Leadership and team management
  • Continuous improvement focus
  • Subject matter expert development
  • Cross-functional collaboration
  • Mentorship of junior staff

Key Requirements

  • Proven experience in customer-facing operations
  • Data center or technical environment experience
  • Familiarity with IT infrastructure and cabling
  • Experience in developing or training colleagues
  • Ability to work in a fast-paced operational environment

Work Rights

Not specified

Tailored Resume

Cover Letter