Supervisor, Front Operations

Melco Resorts & Entertainment

2 years front office experience
1 year senior front office attendant role
Fluent in cantonese mandarin english
The Supervisor is responsible for overseeing daily Front Office operations to ensure adherence to company standards

Job Summary

  • The Supervisor is responsible for overseeing daily Front Office operations to ensure adherence to company standards.
  • This role requires assisting the management team with coaching, development, and performance reviews of Front Operations staff.
  • Candidates must be able to handle guest enquiries efficiently and resolve issues while maximizing revenue through upselling.

Matching Summary

The Supervisor is responsible for overseeing daily Front Office operations to ensure adherence to company standards.

Skills & Requirements

Must-have

  • 2 years Front Office experience
  • 1 year Senior Front Office Attendant role
  • Fluent in Cantonese Mandarin English
  • Flexible shift availability including nights
  • Guest complaint resolution skills

Nice-to-have

  • Opera Property Management System knowledge
  • Strong interpersonal communication abilities
  • Upselling room revenue strategies
  • Performance review and coaching experience

Key Requirements

  • High school diploma or hospitality training
  • Minimum 2 years total Front Office experience
  • Minimum 1 year as Senior Front Office Attendant

Work Rights

Not specified

Tailored Resume

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