Customer Service Agent

APM Terminals

Buenaventura, Valle del Cauca, Colombia
Onsite
Lean methodology
Continuous improvement
Customer satisfaction
As Customer Service Agent, you will be responsible for ensuring effective communication and high-quality service to our clients and users

Job Summary

  • As Customer Service Agent, you will be responsible for ensuring effective communication and high-quality service to our clients and users.
  • This role focuses on attending, guiding, and resolving our clients' needs, constantly maintaining and elevating their satisfaction level.
  • APM Terminals fosters a dynamic culture of learning and development that drives our employees to excel.

Matching Summary

As Customer Service Agent, you will be responsible for ensuring effective communication and high-quality service to our clients and users.

Skills & Requirements

Must-have

  • LEAN methodology
  • continuous improvement
  • customer satisfaction
  • Salesforce
  • NPS
  • norma aduanera

Nice-to-have

  • legal and contractual solutions
  • ISO standards knowledge
  • negotiation skills

Key Requirements

  • 3 years of experience in customer service within port operations, customs, transport, or similar
  • Experience in new business management, invoice generation, self-management systems
  • Knowledge of port terminal operational processes, customs regulations
  • Professional or in the last semester of Foreign Trade, International Business, Economics, Logistics, Administration, Marketing or similar
  • Availability to reside in Buenaventura, Valle del Cauca

Work Rights

Not specified

Tailored Resume

Cover Letter