Contact Center Circle Lead (operations Manager)

ING

Manila, Philippines
Fully remote
5+ years in contact center management
Outstanding customer service skills
Experience in shared service environment
The Retail Banking Operations at ING Hubs Philippines is rapidly growing, delivering processing and contact center services globally

Job Summary

  • The Retail Banking Operations at ING Hubs Philippines is rapidly growing, delivering processing and contact center services globally.
  • We are looking for a driven leader to deliver operational excellence and drive change within the organization.
  • This role requires engaging and developing our people while ensuring a customer-centric culture is fostered.

Matching Summary

The Retail Banking Operations at ING Hubs Philippines is rapidly growing, delivering processing and contact center services globally.

Skills & Requirements

Must-have

  • 5+ years in Contact Center management
  • Outstanding customer service skills
  • Experience in Shared Service environment

Nice-to-have

  • Growth mindset
  • Cultural sensitivity
  • Ability to multitask

Key Requirements

  • College graduate
  • Proficient in spoken & written English
  • Experience in training and coaching

Work Rights

Not specified

Tailored Resume

Cover Letter