At CommBank, we never lose sight of the role we play in other people’s financial wellbeing
Job Summary
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing.
Using data, analytics and AI, CDAO is delivering on its vision by working together with business colleagues to jointly solve problems with customer centricity and technical innovation.
A Customer Remediation Analyst at ASB plays a key role in helping the bank “make things right” for customers who may have been negatively impacted by system issues, product errors, fees, or other mistakes.
Matching Summary
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing.
Skills & Requirements
Must-have
Perform advanced analysis
Understand customer behaviours
SQL or other data analysis tools
Work with complex datasets
Produce high-quality, timely insights
Statistical and machine learning methods
Nice-to-have
Customer remediation processes
Tableau or Power BI visualization
Banking products familiarity
AI opportunities identification
Key Requirements
4+ years of experience in similar role
Bachelor’s degree or Master’s degree in Engineering