Agent Support Specialist

UCLA Health

Los Angeles, CA, USA
Base: $29.17 - $56.37 hourly; bonus/equity: not sp...
On-site
Medicare advantage product knowledge
Cms compliance requirements
Salesforce crm proficiency
The role serves as the primary point of contact for agents regarding Medicare enrollments, product questions, and Salesforce navigation

Job Summary

  • The role serves as the primary point of contact for agents regarding Medicare enrollments, product questions, and Salesforce navigation.
  • Candidates must maintain expert knowledge of CMS Sales and Marketing Compliance requirements while coordinating outreach activities to meet monthly sales goals.
  • The position involves developing strategic support tools and strategies to enhance the agent experience and drive sales effectiveness during peak seasons.

Matching Summary

The role serves as the primary point of contact for agents regarding Medicare enrollments, product questions, and Salesforce navigation.

Salary

Base: $29.17 - $56.37 hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Medicare Advantage product knowledge
  • CMS compliance requirements
  • Salesforce CRM proficiency
  • First-line agent phone support
  • Lead scrubbing and verification

Nice-to-have

  • Bilingual Spanish capabilities
  • Health insurance industry experience
  • California Department of Insurance license
  • Trend analysis in agent feedback
  • Strategic sales opportunity development

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years customer service or sales support experience
  • Life and Health license (or within 120 days)
  • Knowledge of state marketplace requirements
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter