Service Associate Ii M-f 5:00am-1:30pm Est

HCM Portal (UPS)

Us
Manage service delivery to customers
Ensure slas and kpis are met
Collaborate with vendors and internal groups
Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded

Job Summary

  • Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
  • Delivers hands-on work, typically related to the core UPS business operations.

Matching Summary

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.

Skills & Requirements

Must-have

  • Manage service delivery to customers
  • Ensure SLAs and KPIs are met
  • Collaborate with vendors and internal groups
  • Daily facility operations management
  • Financial activities and business planning
  • Customer relationship management
  • Operate powered industrial equipment

Nice-to-have

  • Innovative possibilities
  • Rewarding culture
  • Talented teams
  • Develop leadership skills
  • Employee engagement and development

Key Requirements

  • Must be a U.S. Citizen or National
  • Alien lawfully admitted for permanent residence
  • Alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen or National, permanent resident, or authorized to work

Tailored Resume

Cover Letter