This role manages the investigation and resolution of problems raised by shareholders and executors via the Contact Centre while ensuring accurate tracking and timely reactions
Job Summary
This role manages the investigation and resolution of problems raised by shareholders and executors via the Contact Centre while ensuring accurate tracking and timely reactions.
The position requires coordinating actions with internal teams such as operations and corporate actions to prevent escalations and resolve systemic issues.
TMX offers a cloud-first hybrid workstyle with generous time-off and leaves to support a life well lived alongside mission-critical global market systems.
Matching Summary
This role manages the investigation and resolution of problems raised by shareholders and executors via the Contact Centre while ensuring accurate tracking and timely reactions.
Skills & Requirements
Must-have
Bilingual English/French required
Contact Centre environment expertise
Transfer Agency processes knowledge
Shareholder facing written responses
Google Suite proficiency
Strong analytical skills
Nice-to-have
Passion for customer experience
Continuous improvement mindset
Stakeholder relationship management
Proactive problem solving
Trend identification capabilities
Key Requirements
College diploma or university degree in business/finance