Manager, Customer Adoption & Success (emea)

LIGHTSPEED COMMERCE

London, United Kingdom
On-site
Build and architect customer adoption function
Digital by default, human by design engagement model
Transform feature usage into strategic lever
Architect and lead a high-performing Adoption function that bridges the critical gap between Product Innovation and Customer Value

Job Summary

  • Architect and lead a high-performing Adoption function that bridges the critical gap between Product Innovation and Customer Value.
  • Build and architect the function from scratch, designing digital infrastructure and operationalizing a 'Digital Maturity' model.
  • Own accountability for key adoption metrics and act as the 'Voice of Adoption' to Product, influencing the roadmap.

Matching Summary

Architect and lead a high-performing Adoption function that bridges the critical gap between Product Innovation and Customer Value.

Skills & Requirements

Must-have

  • Build and architect customer adoption function
  • Digital by Default, Human by Design engagement model
  • Transform feature usage into strategic lever
  • Manage hybrid engagement model
  • Voice of Adoption to Product
  • Data stewardship and system integrity

Nice-to-have

  • Proactive feature expansion mindset
  • Cross-functional alignment and diplomacy
  • Continuous optimization of customer journey

Key Requirements

  • 5+ Years in SaaS Post-Sales Leadership
  • Building a function from scratch track record
  • Hybrid model expertise
  • Data-driven strategy fluency
  • Cross-functional collaboration ability

Work Rights

Not specified

Tailored Resume

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