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Community Brands is seeking a Level 3 Technical Support Engineer to provide advanced technical support for their Your Membership team in India. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to collaborate effectively with various stakeholders.
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Job Summary
This role serves as a Level 3 Support Engineer providing advanced technical support for the Your Membership platform at Momentive India.
The position requires diagnosing complex integration issues involving APIs, JSON, XML, and HTML while collaborating with engineering teams.
Candidates must be flexible to work US shifts and possess strong analytical problem-solving skills to resolve customer-reported issues efficiently.
Matching Summary
Match Score: 75
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Community Brands is seeking a Level 3 Technical Support Engineer to provide advanced technical support for their Your Membership team in India. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to collaborate effectively with various stakeholders.
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Skills & Requirements
Must-have
3-5 years technical support experience
API JSON XML HTML troubleshooting
SQL database querying skills
Third-party integration expertise
SSO and Web Hooks configuration
Nice-to-have
Association Management Systems knowledge
Cloud service provider familiarity
AI tools for productivity
Dot Net React jQuery analysis
SaaS system experience
Key Requirements
3-5 years hands-on technical support or engineering experience
Eligibility to work in India without sponsorship
Minimum age of 18 years
Proficiency in SQL and error log analysis
Work Rights
Must have eligibility to work in India without sponsorship