Project Manager, Onboarding

Afterpay (Square)

Bay Area, CA, United States
Zone a: $122,900 - $184,300; zone b: $114,200 - $1...
On-site
4-5+ years customer facing experience
Previous project management experience
Drive world-class onboarding experiences
Afterpay, a subsidiary of Square, is seeking a Project Manager for Onboarding to enhance the customer experience for merchants in the Bay Area, CA. The role involves managing the onboarding process, cultivating cross-functional relationships, and ensuring timely delivery of solutions to sellers

Job Summary

  • The role involves managing the final stages of the sales funnel to drive US merchants through activation and accelerate the onboarding process.
  • Successful candidates will cultivate strong cross-functional relationships with Sales, Engineering, and Product teams to align on the seller journey and remove barriers.
  • This position requires a combination of remote and onsite merchant interactions including virtual consultations, training, and hardware installation.

Matching Summary

Match Score: 85

Afterpay, a subsidiary of Square, is seeking a Project Manager for Onboarding to enhance the customer experience for merchants in the Bay Area, CA. The role involves managing the onboarding process, cultivating cross-functional relationships, and ensuring timely delivery of solutions to sellers.

Salary

Zone A: $122,900 - $184,300; Zone B: $114,200 - $171,400; Zone C: $108,200 - $162,200

Skills & Requirements

Must-have

  • 4-5+ years customer facing experience
  • Previous project management experience
  • Drive world-class onboarding experiences
  • Manage multiple cross-functional initiatives
  • Master Square platform products integrations

Nice-to-have

  • Experience in POS or payments industry
  • Hardware installation and network configuration
  • Infectiously positive attitude
  • Bias for action and independent operation
  • Ability to thrive within ambiguity

Key Requirements

  • BA/BS degree preferred
  • 4-5+ years in software implementation or customer success
  • Proven track record delivering complex technology projects

Work Rights

Not specified

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