Work flexible schedule including evenings and saturdays
Document interactions in customer relationship database
Wolters Kluwer N.V is seeking a Customer Service Technical Associate to join their Service Excellence Team, where the focus is on delivering outstanding customer support for their Tax and Accounting products. The role involves resolving customer inquiries via phone, chat, and email, and requires technical knowledge along with strong customer service skills
Job Summary
The Service Excellence Team prioritizes making customers successful by delivering high quality, speedy, and personable support.
This role requires taking ownership of customer cases from beginning to end while resolving system or product issues across multiple channels.
Wolters Kluwer offers competitive benefits including Medical, Dental, Vision Plans, 401(k), FSA/HSA, and Tuition Assistance.
Matching Summary
Match Score: 75
Wolters Kluwer N.V is seeking a Customer Service Technical Associate to join their Service Excellence Team, where the focus is on delivering outstanding customer support for their Tax and Accounting products. The role involves resolving customer inquiries via phone, chat, and email, and requires technical knowledge along with strong customer service skills.