Store Support Specialist

Sports Experts

Laval, Quebec, Canada
Onsite
Provide onsite and on-call store support
Interface between store operations and technology
Collaborate on change management activities
The primary responsibility of this role is to provide onsite and on-call support to franchise store teams in an environment where each owner’s organization and technology must adapt to interface with the enterprise’s policies and procedures on supported technology

Job Summary

  • The primary responsibility of this role is to provide onsite and on-call support to franchise store teams in an environment where each owner’s organization and technology must adapt to interface with the enterprise’s policies and procedures on supported technology.
  • This role will also collaborate on change management activities for new technology projects intended for franchise stores.
  • In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts.

Matching Summary

The primary responsibility of this role is to provide onsite and on-call support to franchise store teams in an environment where each owner’s organization and technology must adapt to interface with the enterprise’s policies and procedures on supported technology.

Skills & Requirements

Must-have

  • Provide onsite and on-call store support
  • Interface between store operations and technology
  • Collaborate on change management activities
  • Validate technological pool compliance
  • Support new technology deployment strategies

Nice-to-have

  • Initiative and proactivity
  • Problem-solving and decision-making
  • Attention to detail
  • Collaborate with team members

Key Requirements

  • DEC in administration or related field
  • 3-5 years retail store experience
  • 3-5 years store operations and systems training
  • Bilingual (conversation, reading, and writing)
  • Highly skilled in Microsoft Office Suite
  • Store travel required

Work Rights

Not specified

Tailored Resume

Cover Letter