Broad technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees
Job Summary
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
Candidates will contribute to experience analytics, trend analysis, reporting, and continuous improvement initiatives to ensure high service standards.
nbn offers an inclusive workplace with 18 weeks of paid parental leave and recognition as a Pride in Diversity Platinum Employer.
Matching Summary
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
Skills & Requirements
Must-have
Strong customer service skills
Experience with ITIL and SLA environments
Broad technical capability across Microsoft and Apple technologies
Proficiency in Active Directory and Office 365
Knowledge of networking, telephony, hardware, and mobile devices
Nice-to-have
Ability to navigate sensitive issues professionally
Skills in producing clear reports and procedures
Commitment to continuous improvement initiatives
Empathetic handling of multiple interactions
Collaboration within diverse teams
Key Requirements
Full working rights in Australia required
Relevant IT qualifications required
Adherence to nbn policies and safe work practices
9 months Fixed term opportunity based in Melbourne