Senior Supervisor, Customer Service

Orthopedicjobs

Onsite
Customer service representative management
Order processing and credits
Invoice dispute resolution
The Senior Supervisor is fully responsible for the day-to-day running of the team, including training, processes, and service delivery

Job Summary

  • The Senior Supervisor is fully responsible for the day-to-day running of the team, including training, processes, and service delivery.
  • Key responsibilities include managing the team's performance, development, engagement, and pay decisions, as well as driving key initiatives.
  • The role requires strong knowledge of supply chain and OTC processes, advanced Excel skills, and good ERP system knowledge.

Matching Summary

The Senior Supervisor is fully responsible for the day-to-day running of the team, including training, processes, and service delivery.

Skills & Requirements

Must-have

  • Customer Service Representative management
  • Order processing and credits
  • Invoice dispute resolution
  • KPI and SLA monitoring
  • End-to-end supply chain knowledge
  • Advanced MS Excel skills

Nice-to-have

  • Relationship building skills
  • Self-awareness and emotional intelligence
  • Continuous process improvement
  • Lean Green Belt
  • Project Management certification
  • Positive and optimistic mindset

Key Requirements

  • 5-6 years in a customer facing role
  • 2-3 years team/project management experience
  • College or university diploma/degree or equivalent experience
  • Experience with ERP systems
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter