Applications Support Senior Analyst

Citi Handlowy

Mississauga, Ontario, Canada
Base: $94,300.00 - $141,500.00; bonus/equity: not ...
On-site
Production support of multiple applications
Incident and problem management
Root cause analysis
The candidate will work closely with the colleagues in Mississauga, New York, London, Belfast, Singapore, Sydney, Hong Kong to ensure seamless 24 x 7 supports of applications for Fixed Income businesses

Job Summary

  • The candidate will work closely with the colleagues in Mississauga, New York, London, Belfast, Singapore, Sydney, Hong Kong to ensure seamless 24 x 7 supports of applications for Fixed Income businesses.
  • Ensure the stability of applications by proactively seeking ways of improving stability by driving key initiatives like capacity planning, resiliency/failover projects and monitoring enhancement via SRE and JIRA projects.
  • Provide ideas and conduct efficiency and effectiveness improvements in applications and support processes.

Matching Summary

The candidate will work closely with the colleagues in Mississauga, New York, London, Belfast, Singapore, Sydney, Hong Kong to ensure seamless 24 x 7 supports of applications for Fixed Income businesses.

Salary

Base: $94,300.00 - $141,500.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • production support of multiple applications
  • incident and problem management
  • root cause analysis
  • capacity planning
  • resiliency/failover projects
  • monitoring enhancement
  • application deployment activities
  • L2 support for mission-critical applications
  • technical application support
  • monitoring the applications and technical platform

Nice-to-have

  • seamless 24 x 7 supports
  • streamline process and automate repetitive tasks
  • exchange potentially complex/sensitive information
  • attention to detail
  • analytical thinking and knowledge of data analysis tools

Key Requirements

  • 5-8 years’ experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Bachelor’s/University degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter