Provide remote or on-site technical support for installation issues, including digital, APF, software, and BIM related issues, as well as ride comfort to ensure customer specification requirements
Job Summary
Provide remote or on-site technical support for installation issues, including digital, APF, software, and BIM related issues, as well as ride comfort to ensure customer specification requirements.
Develop and implement new products and solutions, and develop installation methods and troubleshooting tools for global field support roles.
Train local trainers and employees, create quality reports, and ensure all installations follow global processes, guidelines, and safety procedures.
Matching Summary
Provide remote or on-site technical support for installation issues, including digital, APF, software, and BIM related issues, as well as ride comfort to ensure customer specification requirements.
Skills & Requirements
Must-have
Remote and site technical support
Installation issue support
Digital, APF, software, BIM support
Ride comfort technical support
Quality reporting and corrective actions
Safety procedures and guidelines adherence
Nice-to-have
Innovative and collaborative culture
Employee engagement and participation
Sustainability and ethical practices
Trust and respect among co-workers
Recognition of good performance
Key Requirements
Product development matrix audit points
Piloting and implementing new product
Installation method development
Trouble shooting tools development
Train local Trainers/employees
Create quality reports
Be aware and operate within KONE safety requirements