Customer Service Officer cum Receptionist

VENUS BEAUTY PTE. LTD.

Singapore, Singapore
Handle customer service hotline
Screening and directing calls
Resolve customer queries efficiently
The role involves handling the customer service hotline and providing first-level support for inquiries

Job Summary

  • The role involves handling the customer service hotline and providing first-level support for inquiries.
  • Candidates must coordinate with internal staff to ensure the closure of all customer service calls and complaints.
  • The position requires resolving customer queries efficiently while escalating problems promptly when necessary.

Matching Summary

Match Score: 85

The role involves handling the customer service hotline and providing first-level support for inquiries.

Skills & Requirements

Must-have

  • Handle customer service hotline
  • Screening and directing calls
  • Resolve customer queries efficiently
  • Proficient in MS Office Excel and Word

Nice-to-have

  • Strong analytical abilities
  • Good problem solving skills
  • Ability to work independently
  • Good interpersonal communication skills

Key Requirements

  • Minimum GCE 'N'/'O' Level education
  • 1 to 2 years relevant experience in customer service or retail

Work Rights

Not specified

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