Customer Logistics Manager

Airbus Helicopters Canada Limited

Fort Erie, Canada
Onsite
Customer relationship management
Logistics and supply chain
Material demand forecasting
The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for Airbus Helicopters Canada Limited customers, managing a regional team and acting as the focal point for all customer material support activities

Job Summary

  • The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for Airbus Helicopters Canada Limited customers, managing a regional team and acting as the focal point for all customer material support activities.
  • Primary responsibilities include managing logistics, supply chain processes, AOG and MRO repairable processes, customer issue resolution, and leading periodic logistics performance reviews with customers.
  • The role requires team supervision, motivation, safety, and adherence to Airbus's Ethics & Compliance values, along with managing departmental budgets and ensuring contractual adherence for service level agreements.

Matching Summary

The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for Airbus Helicopters Canada Limited customers, managing a regional team and acting as the focal point for all customer material support activities.

Skills & Requirements

Must-have

  • Customer Relationship Management
  • Logistics and Supply Chain
  • Material Demand Forecasting
  • Crisis Management
  • Operational Performance Monitoring
  • Team Supervision

Nice-to-have

  • Collaborative Action Planning
  • Customer Dynamics Understanding
  • Continuous Improvement
  • Ethical Compliance Mindset

Key Requirements

  • 5 years' experience in Customer Support
  • 3 years' supervisory experience
  • Bachelor's Degree or equivalent experience
  • Experience using ERP/MRP (SAP) system
  • CRM (Salesforce) experience

Work Rights

Not specified

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