Patient Portal Rep

Advocate Health

Base: $21.85 - $32.80; bonus/equity: not specified...
Not specified
Excellent customer service skills
Proficient with microsoft office
Navigate multiple computer systems
Advocate Health is seeking a Patient Portal Representative to join their Enterprise Revenue Cycle team. This full-time position requires strong customer service skills and experience in a healthcare environment, with a focus on assisting patients with their inquiries and issues related to health information

Job Summary

  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.
  • The Patient Portal Rep role involves resolving customer issues, researching information, and documenting calls on a computer within a healthcare environment.
  • This full-time, second shift position requires strong multitasking, organizational, and time management skills, with a pay range of $21.85 - $32.80.

Matching Summary

Match Score: 85

Advocate Health is seeking a Patient Portal Representative to join their Enterprise Revenue Cycle team. This full-time position requires strong customer service skills and experience in a healthcare environment, with a focus on assisting patients with their inquiries and issues related to health information.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Proficient with Microsoft Office
  • Navigate multiple computer systems
  • Work independently and as a team
  • Handle escalated calls

Nice-to-have

  • Listen and respond with empathy
  • Adapt well to change
  • Work under pressure
  • Represent company values

Key Requirements

  • 2 years customer service experience
  • 2 years release of information experience
  • 2 years health information records experience
  • High School Graduate

Work Rights

Not specified

Tailored Resume

Cover Letter