Service Desk Specialist Ii (part Time)

Astreya GmbH

Denver, CO, United States
Base: $27.24 - $45.40 usd (hourly); bonus/equity: ...
Troubleshoot desktop hardware and software
Deliver excellent customer service
Follow standard operating procedures
The Service Desk Specialist II will support one of Astreya’s key clients, responsible for troubleshooting and fixing desktop/computer hardware and software issues while striving to deliver excellent customer service

Job Summary

  • The Service Desk Specialist II will support one of Astreya’s key clients, responsible for troubleshooting and fixing desktop/computer hardware and software issues while striving to deliver excellent customer service.
  • This part-time position requires 24 weekly hours, delivered as three full days of 8 hours each between 9am-5pm, involving tasks like imaging, updating, resolving issues, maintaining inventory, and providing user support.
  • Astreya offers comprehensive benefits to full-time employees, including medical, dental, vision, FSA, 401k, and paid time off, with tuition reimbursement available after 6 months.

Matching Summary

The Service Desk Specialist II will support one of Astreya’s key clients, responsible for troubleshooting and fixing desktop/computer hardware and software issues while striving to deliver excellent customer service.

Salary

Base: $27.24 - $45.40 USD (Hourly); Bonus/Equity: Not specified; Benefits: Comprehensive benefits for Full-Time Employees

Skills & Requirements

Must-have

  • Troubleshoot desktop hardware and software
  • Deliver excellent customer service
  • Follow standard operating procedures
  • Maintain equipment inventory
  • Support network and application access
  • Resolve technical issues under pressure

Nice-to-have

  • Eager learner
  • Team player
  • Works independently

Key Requirements

  • 2 to 5 years related experience
  • Bachelor’s degree (B.S/B.A)
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter