The Site IT Technical Manager will lead or support a local team of skilled IT professionals to deliver and drive improvements for IT infrastructure, tools, and services supporting the workforce across the site
Job Summary
The Site IT Technical Manager will lead or support a local team of skilled IT professionals to deliver and drive improvements for IT infrastructure, tools, and services supporting the workforce across the site.
Accountable for the highest levels of user experience and satisfaction for all services delivered into their site including new service introductions.
Ensure IT is carried out in a defined manner at the site, including asset management, SOx, GxP and IT security, internal and external assurance activities are implemented and outputs actioned.
Matching Summary
The Site IT Technical Manager will lead or support a local team of skilled IT professionals to deliver and drive improvements for IT infrastructure, tools, and services supporting the workforce across the site.
Skills & Requirements
Must-have
IT infrastructure, tools, and services
Service delivery and performance
IT standards, security, and compliance
Manage local vendor contracts
User experience and satisfaction
Nice-to-have
Continuous learning and training approach
Colleague centricity and relationship management
Drive a self-service culture
Key Requirements
Experience in a Service Manager role
Solid experience in the Bio/Pharma or Retail industry
Strong working knowledge of ServiceNow ITSM Toolset or similar