Customer Support, Automation Specialist & Operations Analyst I
Solenis - Diversey
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Advanced excel power query and pivot tables
Sap data extraction and navigation skills
Salesforce system familiarity
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Solenis - Diversey is seeking a Customer Support, Automation Specialist & Operations Analyst I to enhance their reporting and data processes. The ideal candidate will possess strong data analysis skills, particularly with Excel and automation tools, to support customer service operations.
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Job Summary
This role focuses on transforming raw data into actionable insights and automated workflows to support Customer Service and Commercial teams.
The incumbent will drive core reporting by executing daily, weekly, and monthly reports covering key customer service metrics and order fulfillment statuses.
Candidates must possess strong organizational skills to manage multiple recurring deadlines while collaborating effectively across diverse departments.
Matching Summary
Match Score: 75
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Solenis - Diversey is seeking a Customer Support, Automation Specialist & Operations Analyst I to enhance their reporting and data processes. The ideal candidate will possess strong data analysis skills, particularly with Excel and automation tools, to support customer service operations.
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Skills & Requirements
Must-have
Advanced Excel Power Query and Pivot Tables
SAP data extraction and navigation skills
Salesforce system familiarity
Power Automate workflow creation
SharePoint list management
Nice-to-have
Light VBA or Office Scripts automation
Basic Python scripting awareness
Smartsheet experience
Order-to-Cash process understanding
Power BI development capability
Key Requirements
Strong command of structured data handling and formulas
Intermediate level Power Query proficiency required