Lm007: Service Agent Ii-4

FedEx

Queretaro, Mexico
**
Proficiency in english with 450 toeic points
Ability to lift 70 lbs and maneuver 150 lbs packages
High school degree or equivalent education
** FedEx is seeking a Service Agent II-4 for their Querétaro, Mexico location, focusing on administrative tasks related to operations, customer service, and coordination. Candidates should have prior customer service experience and strong communication skills, with a commitment to maintaining a professional appearance. **

Job Summary

  • This role involves completing administrative tasks and coordinating front-line operations including data entry, ramp activities, and local customer service.
  • The position requires assisting customers by tracing packages, answering questions about FedEx products, and handling over-the-counter and phone inquiries.
  • Employees must maintain neat workplace standards, audit records like airway bills, and ensure compliance with customs documentation and hazardous material regulations.

Matching Summary

Match Score: 75

** FedEx is seeking a Service Agent II-4 for their Querétaro, Mexico location, focusing on administrative tasks related to operations, customer service, and coordination. Candidates should have prior customer service experience and strong communication skills, with a commitment to maintaining a professional appearance. **

Skills & Requirements

Must-have

  • Proficiency in English with 450 TOEIC points
  • Ability to lift 70 lbs and maneuver 150 lbs packages
  • High School degree or equivalent education
  • Experience in clerical or customer service roles
  • Pass Basic Skills Test sections for Reading Listening Sorting Math

Nice-to-have

  • Previous experience as a Service Agent
  • Strong organizational and human relations skills
  • Clear and articulate speaking voice
  • Neat appearance and uniform maintenance
  • Proactive sales lead generation capabilities

Key Requirements

  • High School degree or equivalent
  • 450 TOEIC English proficiency score
  • 18 months Service Agent experience or prior clerical service
  • Variable shift availability
  • Successful completion of Basic Skills Test

Work Rights

Not specified

Tailored Resume

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