Multifunction askgs experience center associates management
Timely and accurate support delivery
Inbound channel management
The AskGS Experience Center Team Leader is responsible for managing a team of Multifunction AskGS Experience Center Associates, delivering timely and accurate support to J&J employees and the Shared Services community
Job Summary
The AskGS Experience Center Team Leader is responsible for managing a team of Multifunction AskGS Experience Center Associates, delivering timely and accurate support to J&J employees and the Shared Services community.
This role involves providing leadership to Associates managing inbound channels (phone, email, web forms, chat, etc.), guiding and mentoring talent, and continuously improving customer experience.
Key responsibilities include people management, operations management, overseeing service delivery, resolving escalated issues, and leveraging data/analytics to drive performance.
Matching Summary
The AskGS Experience Center Team Leader is responsible for managing a team of Multifunction AskGS Experience Center Associates, delivering timely and accurate support to J&J employees and the Shared Services community.
Skills & Requirements
Must-have
Multifunction AskGS Experience Center Associates management