Complaints Associate

Arch Capital Group

**
Strong analytical skills for complaint data
Root cause analysis experience required
Knowledge of fca and lloyd's procedures
** Arch Capital Group is seeking a Complaints Associate to promote compliance and handle complaints effectively within the insurance industry. The role emphasizes strong analytical skills, problem-solving abilities, and collaboration with compliance teams to enhance customer outcomes and regulatory adherence. **

Job Summary

  • The role involves investigating complaints promptly and fairly while ensuring adherence to regulatory expectations.
  • Candidates will analyze complaint data to provide insights into product performance and drive necessary business changes.
  • The position requires collaborating with the Compliance Function to implement legislation and provide training across the business.

Matching Summary

Match Score: 75

** Arch Capital Group is seeking a Complaints Associate to promote compliance and handle complaints effectively within the insurance industry. The role emphasizes strong analytical skills, problem-solving abilities, and collaboration with compliance teams to enhance customer outcomes and regulatory adherence. **

Skills & Requirements

Must-have

  • Strong analytical skills for complaint data
  • Root cause analysis experience required
  • Knowledge of FCA and Lloyd's procedures
  • Ability to manage SLAs and prioritize tasks
  • Experience with complaints handling in insurance

Nice-to-have

  • Working knowledge of Aptean Respond software
  • CII qualification preferred
  • Innovative mindset and problem-solving ability
  • Collaborative team culture fit

Key Requirements

  • Degree educated
  • FCA and Lloyd's procedures knowledge
  • Complaints handling experience within insurance industry
  • CII qualification (preferred)

Work Rights

Not specified

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