Customer Service Medewerker

KONE

Den Haag, Netherlands
Base: market conform salary; bonus/equity: bonus; ...
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Professional customer service
Handling service calls
Dispatching service technicians
** KONE is seeking a Customer Service Medewerker in Den Haag, Netherlands, who possesses a strong service mindset and excellent communication skills. The role involves managing customer inquiries, dispatching service calls, and maintaining accurate records, with a focus on delivering high-quality service in a collaborative environment. **

Job Summary

  • As a Customer Service Medewerker, you are the voice of KONE, providing professional, high-level service during every customer interaction.
  • Key responsibilities include professionally handling and registering fault and entrapment notifications, dispatching them to the correct service technician, and meticulously documenting data in the system.
  • KONE offers a market-conform salary with a bonus, generous leave (41 days), hybrid working options, lease a bike program, development opportunities, and pension build-up.

Matching Summary

Match Score: 75

** KONE is seeking a Customer Service Medewerker in Den Haag, Netherlands, who possesses a strong service mindset and excellent communication skills. The role involves managing customer inquiries, dispatching service calls, and maintaining accurate records, with a focus on delivering high-quality service in a collaborative environment. **

Salary

Base: Market conform salary; Bonus/Equity: Bonus; Benefits: Royaal verlof: 41 dagen (27 vakantiedagen, 13 ADV, 1 duurzame inzetbaarheidsdag) op basis van 40 uur, Lease a Bike, training and education, pension build-up, discounts

Skills & Requirements

Must-have

  • professional customer service
  • handling service calls
  • dispatching service technicians
  • documenting system data
  • Dutch and English language skills

Nice-to-have

  • service mindset
  • collaborative team environment
  • proactive attitude
  • stress resistant
  • innovative working culture

Key Requirements

  • MBO-4 work and thinking level
  • Experience in customer service environment is a pré
  • Experience with CRM systems is a pré
  • Residing in the Randstad area
  • Minimum 32 hours availability

Work Rights

Not specified

Tailored Resume

Cover Letter