Job Summary

• You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
• We are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
• You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.

Matching Summary

Skills & Requirements

Key Requirements

• Product Manager experience
• Financial services experience preferred
• Payments or disputes experience preferred
• Servicing journeys experience preferred
• Strong problem framing and discovery practice
• Ability to balance customer outcomes with risk
• Experience using data to articulate problems
• Excellent stakeholder management skills
• Tertiary qualification in business preferred

Work Rights