This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs
Job Summary
This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs.
Act as the primary “Face of IT,” delivering a positive customer support experience and providing Tier 1 global IT support across multiple regions and time zones.
At ISS STOXX, our people are our driving force, and we are committed to building a culture that values diverse skills, perspectives, and experiences.
Matching Summary
This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs.
Skills & Requirements
Must-have
First-level IT support
Tier 1 global IT support
ITSM tool usage
Microsoft O365 support
Active Directory user management
Flexible shifts for global time zones
Nice-to-have
People-oriented communicator
Excellent customer service
Collaboration and best practices
Independent problem solver
Fosters diversity and inclusion
Key Requirements
Minimum 2 years of experience
Bachelor’s degree or equivalent work experience
Experience supporting Microsoft O365
Hands-on experience with IT ticketing systems
Working knowledge of ITIL-based service desk operations