Customer Success Manager - Financial Software

Workday

London, United Kingdom
Not specified; not specified; not specified
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday

Job Summary

  • The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.
  • Customer Success Managers serve as the liaison between Professional Services and Production teams, ensuring quality service and operational performance for enterprise-level support.
  • The role involves developing success plans that outline critical success factors, metrics, and recommendations while driving resolution on raised customer concerns.

Matching Summary

The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills
  • Complex software or SaaS environment

Nice-to-have

  • Project management experience with Workday HCM
  • Payroll or Financials domain expertise
  • Account management adoption planning
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree in Business or Technical field preferred
  • London based only
  • 3-5+ years in customer facing services role

Work Rights

Must be eligible to work in the UK (London based only)

Tailored Resume

Cover Letter