Chef(fe) De Projets Centre De Relations Clients - F/h/nb - Cdd

Disney Streaming

Serris, France
Project leadership
Client relationship systems
Continuous improvement
Within the Customer Relations Center, project teams are responsible for the improvement and integration of distribution and contact systems, providing innovative functionalities that eliminate friction and streamline the customer experience

Job Summary

  • Within the Customer Relations Center, project teams are responsible for the improvement and integration of distribution and contact systems, providing innovative functionalities that eliminate friction and streamline the customer experience.
  • You will pilot one or more projects related to the evolution of distribution and contact systems, with the objective of improving the value brought to users and optimizing their experience.
  • You will join a multidisciplinary team composed of Project Leaders, System Administrators, and testers, evolving in a supportive environment where mutual aid, collaborative work, and expertise sharing are key success factors.

Matching Summary

Within the Customer Relations Center, project teams are responsible for the improvement and integration of distribution and contact systems, providing innovative functionalities that eliminate friction and streamline the customer experience.

Skills & Requirements

Must-have

  • Project leadership
  • Client relationship systems
  • Continuous improvement
  • Change management support
  • Cross-functional collaboration

Nice-to-have

  • Interpersonal skills
  • Organizational skills
  • Adaptability
  • Public speaking
  • Decision making

Key Requirements

  • Bac+3 to Bac+5 degree
  • Minimum 5 years of professional experience
  • French and English proficiency (C1 level)

Work Rights

Not specified

Tailored Resume

Cover Letter