Solution Center Technician

Chad The Heart of Africa Inc

Atlanta, Georgia, United States
Onsite
Two years direct support help desk experience
Proficient in microsoft active directory
Experience with windows operating systems
Chad The Heart of Africa Inc is seeking a Solution Center Technician in Atlanta, Georgia, to provide technical support for software and hardware issues, primarily in a healthcare setting. The ideal candidate should have experience in help desk support, strong problem-solving skills, and the ability to communicate effectively with diverse populations

Job Summary

  • The role serves as the single point of contact for staff, patients, and visitors seeking technical resolution for supported software and hardware.
  • Employees must provide first-call resolution for customers' technical problems while delivering exceptional customer service in a dynamic environment.
  • Children's Healthcare of Atlanta is committed to putting people first and making kids better today and healthier tomorrow.

Matching Summary

Match Score: 85

Chad The Heart of Africa Inc is seeking a Solution Center Technician in Atlanta, Georgia, to provide technical support for software and hardware issues, primarily in a healthcare setting. The ideal candidate should have experience in help desk support, strong problem-solving skills, and the ability to communicate effectively with diverse populations.

Skills & Requirements

Must-have

  • Two years direct support help desk experience
  • Proficient in Microsoft Active Directory
  • Experience with Windows operating systems
  • First call resolution for technical problems
  • Network connectivity troubleshooting skills

Nice-to-have

  • Bachelor's degree in information technology
  • Experience in a healthcare setting
  • Strong oral and written communication skills
  • Ability to work independently with minimal supervision
  • CompTIA A+ certification within 90 days

Key Requirements

  • Associate's degree in software engineering or equivalent experience
  • CompTIA A+ certification required within 90 days
  • Two years of experience in network operation center
  • Two years of experience in network and systems administration

Work Rights

Not specified

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