Pro Experience Manager

The Home Depot

Chattanooga, US
Pro customer experience
Store operations execution
Customer service leadership
Oversee store standards including customer service, department readiness, and operational processes to increase Pro sales and loyalty

Job Summary

  • Oversee store standards including customer service, department readiness, and operational processes to increase Pro sales and loyalty.
  • Drive efficient Pro customer flow, enforce Pro standards, and ensure deliveries are on-time and complete while coaching and training associates.
  • Uphold company policies, champion a safe working environment, and perform Manager on Duty responsibilities in accordance with SOPs.

Matching Summary

Oversee store standards including customer service, department readiness, and operational processes to increase Pro sales and loyalty.

Skills & Requirements

Must-have

  • Pro customer experience
  • Store operations execution
  • Customer service leadership
  • Inventory management
  • Order accuracy validation
  • Safety procedures adherence

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives
  • Talent acquisition input

Key Requirements

  • 1 year relevant work experience
  • Management of people
  • Retail operations experience
  • 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter