Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience
Job Summary
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
The role involves handling a queue of support cases, prioritizing issues, and collaborating with product managers, QA, and development teams to implement solutions.
Workday offers flexible work schedules, promotes work-life balance, and supports career growth within a culture rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
Skills & Requirements
Must-have
SaaS Enterprise software support
Customer case queue management
Basic SQL query knowledge
Object Oriented Programming basics
API client experience
24/7 global support shift participation
Nice-to-have
Creative and eager to learn
Collaborative team player
Resilient under pressure
Mentoring and coaching skills
Flexible work schedule
Knowledge Centered Service contribution
Key Requirements
3+ years SaaS software experience
Experience with HCM or Talent solutions
Ability to analyze log files
Experience with SOAP, WSDL, XML integrations
Basic SQL scripting skills
Experience in support, implementation, or consulting