Waste Pro is seeking a Customer Service Representative in Pasco, US, to handle customer calls, provide service quotes, and resolve issues while ensuring high-quality customer service. The role requires strong communication skills and the ability to manage a high volume of calls efficiently
Job Summary
The Customer Service Representative serves as the end-to-end point of contact for customers and resolves their issues.
Employees are expected to average answering approximately 100 inbound calls per day with a response time of fewer than 12 seconds.
The role involves establishing customer accounts by negotiating service types, pricing, and billing while identifying cross-sell opportunities.
Matching Summary
Match Score: 85
Waste Pro is seeking a Customer Service Representative in Pasco, US, to handle customer calls, provide service quotes, and resolve issues while ensuring high-quality customer service. The role requires strong communication skills and the ability to manage a high volume of calls efficiently.
Skills & Requirements
Must-have
Answering approximately 100 inbound calls per day
Averages answering calls in fewer than 12 seconds
Using Tower system to update customer records
Negotiating and documenting service type pricing
Identifying opportunities to cross sell additional products
Nice-to-have
Ability to escalate complex issues appropriately
Collaborating with team to meet call center objectives