The role involves owning, designing, and implementing IT Service Management processes aligned with global standards and business objectives
Job Summary
The role involves owning, designing, and implementing IT Service Management processes aligned with global standards and business objectives.
Candidates will work closely with IT teams and customers to gather requirements, translate needs into actionable enhancements, and drive continuous improvement through automation.
Hitachi Digital offers a diverse, inclusive culture where employees are empowered to unleash a digital future while enjoying industry-leading benefits and flexible arrangements.
Matching Summary
The role involves owning, designing, and implementing IT Service Management processes aligned with global standards and business objectives.
Skills & Requirements
Must-have
ITIL v4 Foundation certification required
3-5 years IT Service Management experience
Process ownership in global environments
Jira Service Management or ServiceNow expertise
Incident, Change, and Problem management
Nice-to-have
Experience with multi-regional teams
Strong analytical skills for process data
Ability to facilitate cross-functional collaboration
Passion for digital transformation impact
Upper Intermediate English proficiency
Key Requirements
Bachelor's degree in Information Technology
Minimum 3-5 years of ITSM experience
2-3 years in process ownership or business analysis
ITIL v4 Foundation certification
English language proficiency at Upper Intermediate level