Senior Manager, Service Delivery & Compliance

JLL

New York, NY, US
Base: $150,000.00 – $180,000.00 usd py; bonus/equi...
5-7 years facilities management experience
Direct janitorial operations responsibility
Vendor relationship and contract compliance
This hands-on leadership role is responsible for executing janitorial service standards across the portfolio by bridging enterprise strategy and site-level execution

Job Summary

  • This hands-on leadership role is responsible for executing janitorial service standards across the portfolio by bridging enterprise strategy and site-level execution.
  • The position focuses on quality assurance through systematic auditing, KPI monitoring, contract compliance verification, and real-time problem resolution.
  • Candidates will benefit from direct operational impact, exposure to cutting-edge janitorial technologies, and a clear pathway to senior operational or strategic leadership roles.

Matching Summary

This hands-on leadership role is responsible for executing janitorial service standards across the portfolio by bridging enterprise strategy and site-level execution.

Salary

Base: $150,000.00 – $180,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) matching, comprehensive medical/dental/vision, paid parental leave

Skills & Requirements

Must-have

  • 5-7 years facilities management experience
  • Direct janitorial operations responsibility
  • Vendor relationship and contract compliance
  • Quality audit and KPI monitoring
  • Training program design and delivery

Nice-to-have

  • Hands-on experience with janitorial technologies
  • Multi-site portfolio environment background
  • Strong analytical capabilities for spend analysis
  • Proven vendor accountability abilities
  • Meticulous attention to detail

Key Requirements

  • Bachelor's degree in Facilities Management or related field
  • ISSA CIMS, CIMS-GB, CMI, or LEED AP certifications preferred
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter