Senior Support Engineer

Noibu

Ottawa, Canada
On-site
Technical escalations
Customer experience quality
Ecommerce merchant support
Noibu is seeking a Senior Support Engineer to enhance their ecommerce monitoring platform by managing complex technical escalations and improving customer experience. The role involves collaboration with various teams to ensure merchants maximize the value of Noibu's services while maintaining high customer satisfaction

Job Summary

  • As a Senior Support Engineer at Noibu, you will be a cornerstone of our merchant support organization - owning complex technical escalations, shaping support systems and processes, and driving the quality of the customer experience.
  • You will work directly with ecommerce merchants to resolve highly technical issues, and collaborate closely with Customer Success Managers, Solutions Engineers, to ensure merchants are getting maximum value from the platform.
  • By partnering with product and engineering teams to close feedback loops and helping build the operational foundation that enables our support team to scale, your work will have a direct impact on customer adoption, retention, and long-term relationship health - as well as merchants’ ability to monitor and grow their ecommerce businesses.

Matching Summary

Match Score: 85

Noibu is seeking a Senior Support Engineer to enhance their ecommerce monitoring platform by managing complex technical escalations and improving customer experience. The role involves collaboration with various teams to ensure merchants maximize the value of Noibu's services while maintaining high customer satisfaction.

Skills & Requirements

Must-have

  • technical escalations
  • customer experience quality
  • ecommerce merchant support
  • resolve highly technical issues

Nice-to-have

  • shaping support systems
  • closing feedback loops
  • enabling support team to scale

Key Requirements

  • Senior Support Engineer role
  • Technical expertise required

Work Rights

Not specified

Tailored Resume

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