Customer Success Manager

Definitive Healthcare

Framingham, MA, United States
On-site
3-5 years client facing experience
Technical product customer support
Superior communication skills
Definitive Healthcare is seeking a motivated Customer Success Manager to enhance customer relationships and ensure successful product adoption in a fast-growing environment. The ideal candidate will have 3-5 years of experience in a client-facing role, particularly in customer support for technical products

Job Summary

  • The role focuses on supporting clients in achieving their goals while acting as a customer advocate within the organization.
  • Definitive Healthcare is recognized as a top workplace with multiple honors including Built In's 100 Best Places to Work in Boston.
  • The Customer Success Manager will partner with Account Executives and technical resources to ensure successful delivery and adoption of solutions.

Matching Summary

Match Score: 85

Definitive Healthcare is seeking a motivated Customer Success Manager to enhance customer relationships and ensure successful product adoption in a fast-growing environment. The ideal candidate will have 3-5 years of experience in a client-facing role, particularly in customer support for technical products.

Skills & Requirements

Must-have

  • 3-5 years client facing experience
  • Technical product customer support
  • Superior communication skills
  • Rapid concept learning ability

Nice-to-have

  • Proactive customer needs anticipation
  • Strategic account health management
  • Cross-functional collaboration skills
  • Inclusive and collaborative culture fit

Key Requirements

  • 3-5 years client facing role experience
  • Experience with technical product support
  • Ability to learn new concepts quickly

Work Rights

Not specified

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