Mid-market Customer Success Manager – North America & Latam (bilingual)

Canva

Austin, Texas, United States
Not specified; equity pyckages included; annual vi...
On-site
3+ years b2b saas customer success experience
Proven track record of renewal and expansion targets
Professional fluency in spanish or portuguese
This role focuses on leading the post-sale relationship for US Mid-Market and LATAM accounts across the full customer journey

Job Summary

  • This role focuses on leading the post-sale relationship for US Mid-Market and LATAM accounts across the full customer journey.
  • Candidates must demonstrate a history of meeting or exceeding renewal and expansion targets while managing revenue proactively.
  • The company offers equity packages, inclusive parental leave, and an annual Vibe & Thrive allowance to support employee wellbeing.

Matching Summary

This role focuses on leading the post-sale relationship for US Mid-Market and LATAM accounts across the full customer journey.

Salary

Not specified; Equity packages included; Annual Vibe & Thrive allowance provided

Skills & Requirements

Must-have

  • 3+ years B2B SaaS Customer Success experience
  • Proven track record of renewal and expansion targets
  • Professional fluency in Spanish or Portuguese

Nice-to-have

  • Experience with Latin American business culture
  • Data-driven storytelling capabilities
  • Bias for action and grit in ambiguous environments

Key Requirements

  • 3+ years as Customer Success Manager in B2B SaaS
  • Ownership of a book of business with retention results
  • Fluency in Spanish and/or Portuguese required

Work Rights

Not specified

Tailored Resume

Cover Letter