Bei Cs Consultant

Bupa UK

Cairo, Egypt
Handle customer queries across multiple channels
Resolve complex issues without escalation
Authorize or reject treatment requests
You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions

Job Summary

  • You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions.
  • With full training and ongoing coaching, you’ll manage all customer types: individuals, corporates, and intermediaries.
  • We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

Matching Summary

You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions.

Skills & Requirements

Must-have

  • Handle customer queries across multiple channels
  • Resolve complex issues without escalation
  • Authorize or reject treatment requests
  • Manage membership updates and billing inquiries
  • Coordinate international medical appointments

Nice-to-have

  • Demonstrate fair treatment of customers
  • Passionate about delivering exceptional service
  • Putting customers first
  • Support new team members
  • Collaborate with providers and internal teams

Key Requirements

  • Full training and ongoing coaching provided
  • Rotational shifts including over-night shifts

Work Rights

Not specified

Tailored Resume

Cover Letter