Adv. Analyst, Infra Cx (customer Success Communications)

Invesco UK

Charlottetown, Prince Edward Island, Canada
Base: $50,000 - $55,000pyear; bonus/equity: incent...
Hybrid
Develop technology communications
Create engaging content
Enhance user experience portal
The Customer Experience (CX Infra: Customer Success) team is a collaborative, high-performing service-focused global team dedicated to elevating employee experience

Job Summary

  • The Customer Experience (CX Infra: Customer Success) team is a collaborative, high-performing service-focused global team dedicated to elevating employee experience.
  • This role plays a key part in shaping how employees engage with Invesco’s technology by developing communications, creating content, and enhancing user experience.
  • The company offers a competitive total rewards package including a hybrid working environment, RRSP contributions, health and wellness benefits, and parental leave.

Matching Summary

The Customer Experience (CX Infra: Customer Success) team is a collaborative, high-performing service-focused global team dedicated to elevating employee experience.

Salary

Base: $50,000 - $55,000/year; Bonus/Equity: Incentive pay varies; Benefits: Health & Wellness, RRSP Contributions, Parental Leave, Study Support

Skills & Requirements

Must-have

  • Develop technology communications
  • Create engaging content
  • Enhance user experience portal
  • Build stakeholder relationships
  • Refine third-party training materials
  • Co-lead TechPulse program

Nice-to-have

  • Curiosity and agility
  • Passion for innovation
  • Service excellence focus
  • Continuous improvement mindset

Key Requirements

  • Proven experience developing communication campaigns
  • 2+ years in a fast-paced, customer-focused environment
  • Strong storytelling and interpersonal skills
  • Ability to translate technical concepts
  • Familiarity with AGILE methodologies
  • Experience with SharePoint content management
  • Broad technical understanding of end-user experience
  • Ability to independently research complex topics

Work Rights

Not specified

Tailored Resume

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