Base: $81,650.00 - $130,927.50; bonus/equity: not ...
Fully remote
Technical troubleshooting skills
Customer support/customer focus
Remote diagnostic capabilities
The Senior Technical Support Engineer is responsible for providing remote and onsite technical support of all Robotic & Digital Solutions commercially available products to customers, Field Service Engineers and other regional support teams
Job Summary
The Senior Technical Support Engineer is responsible for providing remote and onsite technical support of all Robotic & Digital Solutions commercially available products to customers, Field Service Engineers and other regional support teams.
Key responsibilities include demonstrating outstanding customer support, maintaining knowledge of applicable J&J MedTech products and services, and acting as a product specialist for a minimum of one product line.
The anticipated base pay range for this position is $81,650.00 - $130,927.50, with eligibility for the Company’s consolidated retirement plan and savings plan.
Matching Summary
The Senior Technical Support Engineer is responsible for providing remote and onsite technical support of all Robotic & Digital Solutions commercially available products to customers, Field Service Engineers and other regional support teams.
Salary
Base: $81,650.00 - $130,927.50; Bonus/Equity: Not specified; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off
Skills & Requirements
Must-have
Technical troubleshooting skills
Customer support/customer focus
Remote diagnostic capabilities
Product specialist for one product line
Medical Device Regulations knowledge
Nice-to-have
Passionate about improving surgery
Reimagining how we heal
Teammate and individual contributor
Continuous improvement recommendations
Key Requirements
Associate’s Degree or Technical Certification
6 years of work experience
2 years’ experience in Technical Support or Field Service