The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions globally with 24x7 coverage
Job Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions globally with 24x7 coverage.
Workday promotes a culture rooted in integrity, empathy, and shared enthusiasm, offering flexible work schedules and supporting career growth and wellbeing.
This role involves handling support cases, collaborating with multiple teams, maintaining certifications, and contributing to knowledge sharing initiatives.
Matching Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions globally with 24x7 coverage.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
SaaS Enterprise software support
Object Oriented Programming knowledge
SQL syntax reading skills
API client experience
Customer support case management
24/7 global support shift participation
Nice-to-have
Creative approach and eagerness to learn
Collaborative and resilient mindset
Mentoring and coaching others
Work-life balance and wellbeing focus
Experience with web service integrations
Knowledge Centered Service contribution
Key Requirements
3 years experience with SaaS Enterprise software
Confident verbal and written communicator
Basic knowledge of Object Oriented Programming languages
Basic SQL syntax and log file analysis skills
Experience with API clients such as SoapUI or Postman
Ability to support HCM or Talent Acquisition solutions
Experience managing case queues and prioritizing issues