Director, Dealer Operations

Sunlife Com Hk

Canada
Base: 110,000/110,000 - 180,000/180,000; bonus/equ...
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Lead back-office administrative teams
Lead training and knowledge management
Manage a team of 180 people
** Sun Life Com Hk is seeking a Director of Dealer Operations to lead back-office and training teams, ensuring service excellence for financial advisors and clients. The ideal candidate will have a strong background in the Canadian investment industry, excellent leadership skills, and a data-driven approach to problem-solving. **

Job Summary

  • Lead the back-office teams handling administrative tasks and the training team supporting knowledge and training needs for Dealer employees, financial advisors, and field leaders.
  • Build strong relationships with over 2,000 Advisors and Field Leaders across Canada, using data to identify friction points and implement continuous improvement mechanisms.
  • Contribute to the SLFISI Leadership Team's strategy setting and initiative planning, leveraging data and analytics to enhance advisor practice efficiency.

Matching Summary

Match Score: 75

** Sun Life Com Hk is seeking a Director of Dealer Operations to lead back-office and training teams, ensuring service excellence for financial advisors and clients. The ideal candidate will have a strong background in the Canadian investment industry, excellent leadership skills, and a data-driven approach to problem-solving. **

Salary

Base: 110,000/110,000 - 180,000/180,000; Bonus/Equity: Discretionary based on performance; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead back-office administrative teams
  • Lead training and knowledge management
  • Manage a team of 180 people
  • Build strong relationships with Advisors
  • Data-driven decision-making
  • Continuous improvement of operations

Nice-to-have

  • Dynamic and collaborative work environment
  • Focus on client and employee well-being
  • Hybrid work model flexibility
  • Commitment to diversity and inclusion

Key Requirements

  • Ten or more years of experience in the investment industry in Canada
  • Experience with financial advisory practices
  • Proven track record of delivering business results
  • Expert ability to create and maintain strong working relationships
  • Bilingualism (French, English) required for Quebec

Work Rights

Not specified

Tailored Resume

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