Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Troubleshoot data and network issues
Configure technology hardware and software
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • troubleshoot data and network issues
  • configure technology hardware and software
  • maintain technology systems functionality

Nice-to-have

  • customer service experience
  • solving intricate technical problems
  • systems administration experience
  • endpoint management experience

Key Requirements

  • Bachelor's degree in computer science or related field
  • One year of computer support experience
  • Five years of computer support experience

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter