Base: $143,400 - $216,900 annually; base (san fran...
Strategy consulting experience
Business governance model design
Strategic framework development
The Customer Success Success Plan product management organization drives the strategy and roadmap for Salesforce’s Customer Success Plan portfolio to maximize customer value
Job Summary
The Customer Success Success Plan product management organization drives the strategy and roadmap for Salesforce’s Customer Success Plan portfolio to maximize customer value.
The Senior Manager role involves building strategic frameworks, leading portfolio governance, conducting deep strategic analyses, and partnering across Product, Go-to-Market, Adoption, and Analytics teams.
Salesforce offers comprehensive benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Matching Summary
The Customer Success Success Plan product management organization drives the strategy and roadmap for Salesforce’s Customer Success Plan portfolio to maximize customer value.
Salary
Base: $143,400 - $216,900 annually; Base (San Francisco/New York): $172,200 - $236,700 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchase program
Skills & Requirements
Must-have
strategy consulting experience
business governance model design
strategic framework development
cross-functional team collaboration
executive communication skills
analytical and problem-solving skills
Nice-to-have
familiarity with AI and automation
experience in SaaS industry
advanced degree such as MBA
thought leadership in AI and customer success
competitive market research
Key Requirements
6+ years in strategy consulting
experience with Professional Services or Customer Success organizations