Patient Care Supervisor

Shoppers Drug Mart Inc

Mississauga, Ontario, Canada
$60,000.00 - $82,500.00 py
On-site
Oversee patient caseload and escalations
Coach team on customer service and kpis
Manage program scope of service
Shoppers Drug Mart is seeking a Patient Care Supervisor in Mississauga, Ontario, to oversee daily operations and enhance patient care within a dynamic healthcare environment. The ideal candidate should have leadership experience in healthcare or customer service, with a strong focus on patient advocacy and team collaboration

Job Summary

  • The Patient Care Supervisor is responsible for overseeing the day-to-day operations of the team, including managing the program caseload, handling escalations, and coaching direct reports.
  • Key responsibilities include monitoring queues, assigning patients, ensuring processes align with business objectives, and achieving Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • The role requires supporting the team in advocating for patients, exploring funding options, managing reimbursement escalations, and maintaining knowledge of company policies and ethical conduct.

Matching Summary

Match Score: 85

Shoppers Drug Mart is seeking a Patient Care Supervisor in Mississauga, Ontario, to oversee daily operations and enhance patient care within a dynamic healthcare environment. The ideal candidate should have leadership experience in healthcare or customer service, with a strong focus on patient advocacy and team collaboration.

Salary

$60,000.00 - $82,500.00 per year

Skills & Requirements

Must-have

  • Oversee patient caseload and escalations
  • Coach team on customer service and KPIs
  • Manage program scope of service
  • Ensure Service Level Agreements (SLAs) are met
  • Report adverse events and product complaints

Nice-to-have

  • Champion collaboration, kindness, and inclusivity
  • Reflect nation's evolving diversity
  • Build trust and make connections
  • Open-minded and responsive to change

Key Requirements

  • University degree
  • 3-5 years experience in healthcare or pharmaceutical industry
  • 3-5 years experience in Customer Service or Call Centre
  • Proven leadership/supervisory experience
  • Good understanding of Specialty Pharmacy business

Work Rights

Not specified

Tailored Resume

Cover Letter